Customer Service

Service By Phone

Our Customer Service Team is available Monday through Friday from 8:00am to 5:00 pm CST. 1-800-289-0963

Service By Mail

If you wish to contact us by mail, please send your correspondence to:

Adams Media, c/o F+W Media, Inc.
4700 East Galbraith Road
Cincinnati, OH 45236

To Order – Individual Sales

Please check your local bookstore first. Items not found in your local bookstore may be ordered at

Order by Phone: 1-800-258-0929

Order by Mail

P O Box 5009
Iola, WI 54945

All books sold for full list price, plus shipping and handling.

Returns should be directed to

F+W Media – Consumer Books
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014

To Order – Retail Trade

Adams Media
c/o F+W Media, Inc.
4700 E. Galbraith Road,
Cincinnati, OH 45236
Call toll free:  1-800-289-0963

Questions regarding your order? Call 1-800-289-0963.

Retail Book Trade Discount Schedule

New and backlist titles may be combined for discount.

  • 10+ copies, 46%, free freight
  • 1-9 copies, 40%, prepaid, FOBFall River, MA
  • Terms:  Net 30 days

Above discount schedule applies to US retailers only. Foreign accounts, please inquire for discount schedule and terms.

  • STOPorders:  40% discount, prepaid, FOBFall River, MA

Returns Policy

Books are sold fully returnable after six months. Books may be returned without permission. Out-of-print books must be returned within 90 days of out-of-print date.

Only books purchased from Adams Media are eligible to be returned.

Annuals may be strip-cover returned upon receipt of new edition. All returns on annuals must be received within 90 days of the publication date of the new edition or they will not be honored. To ensure proper credit, please provide your account number and invoice number.

Send returns to:

F+W Media
c/o Aero Fulfillment Services
6023 Union Centre Blvd.
Fairfield, OH 45014


All U.S. payments should be sent to:

PO Box 643167
Pittsburgh, PA 15264-3167


Orders, Payments, and Returns should be sent to:

Adams Media
c/o Fraser Direct
100 Armstrong Avenue
Georgetown, Ont. L7G 5S4
Phone: 905-877-4411 -or- 800-840-5220
Fax: 905-877-4410

Claims and Nonreceipt

All claims for shortage, nonreciept, or damaged s must be made within 30 days of receipt or they will not be honored. Send claims to:

Adams Media
c/o F+W Media, Inc.
4700 E. Galbraith Road,
Cincinnati, OH 45236

Library Information

Orders of 4-24 units receive a 20% discount. Orders of more than 25 units receive a 30% discount. Terms: Net 30 days. Freight FOB Fall River, MA with a minimum charge of $4.95 if billed. Free freight if prepaid.

School Information

Orders of 1-99 units receive a 20% discount. Orders of 100-499 units receive a 40% discount. Orders of more than 500 units receive a 50% discount. Terms:

  • Net 30 days
  • Freight FOB Fall River, MA
  • Minimum charge of $4.95 if billed
  • Free freight if prepaid.

Examination and Desk Copies

Examination copies are offered to instructors considering books for class adoption at 50% discount, plus $4.95 for shipping and handling. Please make requests on school letterhead, including the name of the course and estimated enrollment. Requests must be accompanied by prepayment in the form of a check. Please do not request forthcoming books before their publication date. A complimentary desk copy will be sent when requested with orders of 10 or more copies for classroom use.

General Questions

Adams Media
57 Littlefield Street
Avon, MA 02322
Phone: 1-508-427-7100
Fax: 1-508-427-6790

*Prices and availability subject to change.

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